Privacy policy

This Privacy Policy describes how www.whistleandbarks.co.uk (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. This privacy policy describes how and why we obtain, store and process data which can identify you. We may update this policy from time to time and shall indicate on the web site when changes have been made.

COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: a version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, tags, or pixels.

  • Disclosure for a business purpose: shared with our processor Squarespace.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

  • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with our processor Squarespace.

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online store hosting provider, so that they can provide website services to us. We also share this information with [storage method(s)] for storage and [with Zapier for data porting].

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

  • We use Squarespace to power our online store. You can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or another lawful request for information we receive, or to otherwise protect our rights.

COOKIES

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.

These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.

COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE

_acloggedin

  • Supports login by scheduling client if the client has an account

  • Cookie

  • Duration: January 1, 2025

_client_acloggedin

  • Supports login by scheduling client if the client has an account

  • Cookie

  • Duration: January 1, 2025

algoliasearch-client-js

  • Adds auto-populated suggestions to address fields in Scheduling to help clients complete forms faster

  • localstorage

  • Duration: Persistent

CART

  • Shows when a visitor adds a product to their cart

  • Cookie

  • Duration: Two weeks

CHECKOUT_WEBSITE

client_username

  • Remembers a logged in Scheduling client's username between visits

  • Cookie

  • Duration: One year

Commerce-checkout-state

  • Stores state of checkout while the visitor is completing their order in PayPal

  • sessionstorage

  • Duration: Session

Crumb

hasCart

  • Tells Squarespace that the visitor has a cart

  • Cookie

  • Duration: Two weeks

Locked

  • Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.

  • Cookie

  • Duration: Session

REPORTING AND ANALYTICS

ss_cid

  • Duration: Two years

ss_cpvisit

  • Duration: Two years

ss_cvisit

  • Duration: 30 minutes

ss_cvr

  • Duration: Two years

ss_cvt

  • Duration: 30 minutes

ss_cid

  • Duration: Two years

ss_cpvisit

  • Duration: Two years

ss_cvisit

  • Duration: 30 minutes

ss_cvr

  • Duration: Two years

ss_cvt

  • Duration: 30 minutes

ABANDONED CART EMAILS

You’ll receive an automated email within 24 hours after you abandon your shopping cart, if all of the following occur:

  1. You enter your email address at checkout, or are logged into your customer account.

  2. You add a product which is in stock to your shopping cart.

  3. You close your browser or leave this website without completing your purchase.

You can unsubscribe from these messages at the bottom of the email.

The email will link back to this website, where you can pick up where you left off and complete your purchase.

MARKETING EMAILS

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Squarespace, our email marketing provider, so they can send these emails on our behalf.

ORDER & ACCOUNT EMAILS 

We may email you with messages about your order or account activity. For example, we may email you to tell you that: 

  • You’ve created a customer account

  • Your customer account password has been reset or updated

  • You’ve made a purchase

  • Your order has shipped

It’s not possible to unsubscribe from these messages.

We share your contact information with Squarespace, our website hosting provider, so they can send these emails to you on our behalf.

 DO NOT TRACK

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

You can opt-out of targeted advertising by:

USING PERSONAL INFORMATION

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.

Lawful Basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the United Kingdom (“UK”) or the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

  • Your consent;

  • The performance of the contract between you and the Site;

  • Compliance with our legal obligations;

  • To protect your vital interests;

  • To perform a task carried out in the public interest;

  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

YOUR RIGHTS

GDPR

If you are a resident of the UK or the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at: hello@whistleandbarks.com

Last updated: 6th April 2023

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/